Refund policy

RETURNS

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return:

  • The item must be unused, unworn, and unwashed, in the same condition that you received it, with tags attached and in its original packaging.
  • You’ll also need to provide a receipt or proof of purchase.
  • Sale items and gift cards are non-returnable.

To start a return, contact us at online@thetrnd.co.uk.

Return Address:
TRND, 37 Orchard Street, Leicester, UK, LE1 3UG

For any return-related questions, you can always reach us at online@thetrnd.co.uk.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • Your item is defective or damaged.
  • You receive the wrong item.

We will evaluate the issue and work to resolve it promptly.

Exceptions / Non-Returnable Items

We do not accept returns for:

  • Customized or personalized items.
  • Hazardous materials, flammable liquids, or gases.
  • Perishable goods (such as food, flowers, or plants).
  • Personal care or beauty products.

If you have questions about a specific item, contact us before making a return request.

Exchanges

To exchange an item, follow these steps:

  1. Initiate a return for your original item.
  2. Once your return is approved, make a separate purchase for the new item.

 

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 10 business days.

If you haven’t received your refund within 15 business days, please contact us at online@thetrnd.co.uk.

Return Shipping

Returns should be sent to:

TRND, 37 Orchard Street, Leicester, UK, LE1 3UG

  • Return shipping costs are the customer’s responsibility and are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted.
  • For returns valued over £75, we recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery.

For further assistance, contact us at online@thetrnd.co.uk.